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New Communications Model

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Working on a small team in a large enterprise sales organization at Qwest Communications (Now CenturyLink), I co-developed and coordinated the implementation of a new internal communications system. I helped overcome some common challenges of the enterprise; reducing the volume of email across departments, reducing the messaging overload that leads to missed communications, increasing productivity and consistent engagement with customers.

Project Highlights

• Sales organization workforce of 5000
• Acted as liaison to all departments to coordinate program implementation  
• Created governance documentation for new processes
• Created and documented process for more effective and targeted messaging

Results

• Increased sales force awareness, improved engagement, and adoption of new initiatives
• Reduced volume of communications through targeted messaging

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